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Operations

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Course
Number

Managing Customer-Driven Process Improvement

Why Customer Driven?

OPER0121

Identifying What the Customer Wants

OPER0122

Translating Requirements into Process Goals

OPER0123

Understanding Processes

OPER0124

Implementing Improvements

OPER0125

Managing Process Improvements

OPER0126

Managing Customer-Driven Process Improvement Simulation

OPER0120


Six Sigma Foundations

Six Sigma Introduction

OPER0131

Final Exam: Six Sigma Foundations

FE0001_eng


Six Sigma Team Implementation

Six Sigma:  Reducing Variation to Improve Quality

OPER0141

Six Sigma:  Listening to the Voice of the Customer

OPER0142

Six Sigma DMAIC:  Defining the Problem

OPER0143

Six Sigma DMAIC:  Measuring the Process

OPER0144

Six Sigma DMAIC:  Analyzing the Data

OPER0145

Six Sigma DMAIC:  Analyzing the Process

OPER0146

Six Sigma DMAIC:  Improving the Process

OPER0147

Six Sigma DMAIC:  Controlling the Improved Process

OPER0148

Six Sigma Team Implementation

BLTOP014

Final Exam: Six Sigma Team Implementation

FE0002_eng


Lean Manufacturing

Lean Logic

OPER0151

Lean Value

OPER0152

Lean Techniques

OPER0153

Lean Strategies

OPER0154

Final Exam: Lean Manufacturing

FE0003_eng


Six Sigma Deployment

Six Sigma and the Corporate Enterprise

OPER0161

Leadership in Six Sigma

OPER0162

Organizational Goals and Objectives

OPER0163

History of Organizational Improvement and the Foundations
of Six Sigma

OPER0164

Overview of Business Process Management

OPER0165

The Importance of Metrics to Six Sigma

OPER0166


Six Sigma: The Define Phase

Define the Six Sigma Opportunity

OPER0171

The Six Sigma Project Charter and Plan

OPER0172

Six Sigma Team Leadership

OPER0173

Six Sigma Team Dynamics and Performance

OPER0174

The Six Sigma Change Agent

OPER0175

Six Sigma Management and Planning Tools

OPER0176

Six Sigma and the Voice of the Customer

OPER0177

Six Sigma and Critical Customer Requirements

OPER0178

Defining and Mapping the Six Sigma Process

OPER0179

Scoping the Six Sigma Project

OPER0181


Six Sigma: The Measurement Phase

Process Analysis and Documentation

OPER0191

Probability and Statistics

OPER0192

Collecting and Summarizing Data

OPER0193

Properties and Applications of Probability Distributions

OPER0194

Measurement Systems

OPER0195

Analyzing Process Capability

OPER0196

Calculating Process Capability

OPER0197


Six Sigma: The Improve Phase

Design of Experiments (DOE)

OPER0211

Design and Analysis

OPER0212

Taguchi and Quality Improvement

OPER0213

Experimenting for Process Improvement

OPER0214


Six Sigma: The Control Phase

Six Sigma--Statistical Process Control

OPER0221

Control Charts and the Pre-control Process

OPER0222

Six Sigma--Lean Tools for Control

OPER0223

Six Sigma--Measurement System Re-analysis

OPER0224


Six Sigma: The Analyze Phase

Exploratory Data Analysis

OPER0251

Hypothesis Testing

OPER0252

Common Tests

OPER0253

Variance, Contingency Tables, and Nonparametric Tests

OPER0254


Logistics Management

Overview of Logistics Management

OPER0321

Inventory Management

OPER0322

Supply Chain Management

OPER0323


ISO 9000:2000 Overview

The Who, What & Why of ISO 9000:2000

OPER0401

Building a Quality Management System

OPER0402

Quality-minded Management

OPER0403

Customer Satisfaction Through Resource Management

OPER0404

Processes for Quality Products and Services

OPER0405

Continual Quality Improvement

OPER0406

Steps for Successful ISO Registration

OPER0407

Transitioning from ISO 9000:1994 to ISO 9001:2000

OPER0408


Supply Chain Management

The Fundamentals of Supply Chain Management

OPER0501

Supply Chain Management Strategies

OPER0502

Supply Chain Planning and Inventory Management

OPER0503

Supply Chain Management and e-Business

OPER0504

Supply Chain Transportation and Facility Design

OPER0505


e-LEARNING (is Free and goes with all Solution Areas)

E-Learning Curriculum

e-Learning Foundations

e-Learning

ABC0111

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